Frequently Asked Questions
Everything you need to know about shopping with Charms.
What materials are used in Charms jewelry and accessories?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that item.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
How should I care for my Charms pieces to prevent tarnishing?
To maintain the brilliance of your jewelry, we recommend removing it before swimming or showering and avoiding contact with perfumes or lotions. Store your pieces in the provided microfiber pouch when not in use.
Do you offer international shipping?
Yes, Charms ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.