Returns & Exchanges
At Charms, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; we will notify you as soon as your return arrives at our warehouse.
Receive Your Refund
After our quality team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing